Terms of Service

Last updated: March 31, 2026

1. Scope and Acceptance

These Terms of Service ("Terms") apply to all contracts, orders, deliveries, digital products, digital services, software, licenses, custom work, support services, and other offers provided by Redstone Studios ("we", "us", "our") to customers ("customer", "you", "your") through this website or through any related platform, communication channel, checkout, invoice, or direct agreement.

By accessing our website, placing an order, requesting a service, or using any of our products or services, you agree to be bound by these Terms.

2. Contract Formation

Product listings, offers, and descriptions do not constitute binding offers unless explicitly stated otherwise.

A contract is formed only when we expressly accept an order, issue an invoice for an agreed service, deliver the product, grant access, or otherwise begin performance.

We reserve the right to refuse, reject, pause, or cancel orders prior to full contract formation, particularly in cases of pricing errors, technical errors, suspected fraud, abuse, compliance concerns, availability issues, or payment risk.

3. Prices, Taxes, and Payment

All prices are stated in EUR unless otherwise specified.

Payment is due immediately upon purchase unless a different payment term has been expressly agreed in writing.

We may require full prepayment before delivery, activation, access, transfer, support, or continued performance.

If payment fails, is declined, is charged back, is reversed, or is not completed for any reason after delivery or access has been granted, the customer remains obligated to pay the full agreed amount.

The customer may not withhold payment, offset claims, or assert counterclaims except where such claims are undisputed or finally established by a court.

4. Digital Delivery, Access, and Performance

Digital products and services may be delivered immediately, scheduled for later delivery, or made accessible via download, account, license key, repository, dashboard, email, external platform, or direct communication.

Delivery is deemed completed once the product, access, key, file, account entitlement, download option, repository access, or service result has been made available to the customer.

We may delay, restrict, suspend, disable, revoke, or terminate access if payment has not been successfully completed, if a payment dispute exists, if fraudulent or abusive conduct is suspected, or if continued provision would be unreasonable for operational or legal reasons.

5. Retention of Title and Reservation of Rights

Until full payment has been received, all delivered products, source files, accounts, access credentials, licenses, usage rights, and other rights of use remain reserved by Redstone Studios to the maximum extent permitted by applicable law.

Any license, permission, entitlement, or right of use granted before full payment is conditional, limited, revocable, non-exclusive, and automatically subject to immediate suspension or revocation in the event of non-payment, payment reversal, fraud suspicion, or material breach of contract.

Continued use of a delivered product or service without valid and completed payment is strictly prohibited.

6. Customer Duties and Prohibited Conduct

The customer is responsible for providing correct billing data, contact data, technical requirements, and all information reasonably required for performance.

The customer must not:

• use products or services without valid payment
• share, resell, sublicense, redistribute, or leak paid content unless expressly permitted in writing
• attempt to bypass access restrictions, payment controls, licensing controls, or security measures
• abuse support channels, dispute systems, or refund mechanisms
• use our products in a way that violates applicable law or third-party rights

7. Default, Late Payment, and Enforcement

If the customer fails to pay when due, statutory default rules apply.

In the event of late payment or payment default, we reserve the right to:

• suspend or terminate access to products and services
• refuse further performance until outstanding amounts are settled
• charge reasonable reminder costs where legally permissible
• claim statutory default interest and statutory delay damages
• assign, transfer, or forward claims to debt collection service providers or legal counsel
• assert further contractual and statutory rights

Revocation of access does not eliminate the customer’s payment obligation for amounts already due.

8. Withdrawal Right for Consumers

If the customer is a consumer, statutory withdrawal rights may apply where required by law.

In the case of digital content or digital services not supplied on a tangible medium, the customer expressly agrees, where offered during checkout or ordering, that performance may begin before the withdrawal period expires and acknowledges that the right of withdrawal may thereby expire once the legal requirements are met.

Where no statutory withdrawal right exists or where it has lawfully expired, withdrawal, cancellation, and reversal are excluded to the extent permitted by law.

9. Refunds and Cancellations

To the maximum extent permitted by applicable law, all sales are final once delivery has occurred, access has been granted, work has started, or a digital product or service has been made available.

Voluntary refunds, goodwill refunds, partial refunds, credits, or cancellations may be granted by us in individual cases without creating any entitlement for future cases.

Nothing in these Terms excludes mandatory statutory rights that cannot legally be limited.

10. Chargebacks, Payment Disputes, and Abuse

Unjustified chargebacks, unjustified payment disputes, abusive refund attempts, or false claims made in connection with a completed order may be treated as a material breach of contract.

In such cases, we may:

• suspend or terminate access to all current products and services
• block accounts, identifiers, purchases, and future transactions
• reject pending orders
• assert payment, damage, and reimbursement claims to the extent permitted by law

11. Intellectual Property and License Restrictions

Unless expressly agreed otherwise in writing, all content, software, code, assets, designs, files, concepts, branding, and related materials remain our intellectual property or the intellectual property of the respective rights holder.

No transfer of ownership, copyright, trademark rights, source rights, or exclusive rights takes place unless explicitly agreed in writing.

12. Availability, Maintenance, and Changes

We do not guarantee uninterrupted availability of websites, digital services, dashboards, download servers, repositories, or external integrations.

We may update, modify, replace, restrict, or discontinue products, services, features, infrastructures, or delivery methods where this is necessary for technical, security, legal, or operational reasons, provided that mandatory law is respected.

13. Warranty and Defects

Statutory rights in relation to defects remain unaffected where they cannot legally be excluded.

The customer must report obvious defects, delivery problems, access issues, or technical failures without undue delay and provide all information reasonably required for review and remediation.

14. Limitation of Liability

We are liable without limitation in cases of intent, gross negligence, injury to life, body, or health, and where liability is mandatory under applicable law.

In cases of ordinary negligence, we are liable only for breach of a material contractual obligation, and in such cases liability is limited to the typical and foreseeable damage.

To the extent permitted by law, liability for indirect damages, incidental damages, consequential damages, lost profits, lost data, or business interruption is excluded in cases other than the unlimited-liability cases described above.

15. Termination and Contractual Remedies

We may terminate, suspend, or refuse further performance for good cause, especially in cases of non-payment, payment reversal, fraud suspicion, repeated abuse, serious breach of these Terms, or conduct that makes continuation unreasonable.

Statutory rights to withhold performance, terminate, rescind, or claim damages remain unaffected.

16. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules to the extent permissible.

If the customer is a consumer, mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected where applicable.

17. Dispute Resolution

We are not obliged and do not generally agree to participate in consumer dispute resolution proceedings before a consumer arbitration board unless required by law.

18. Severability

If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected to the extent permitted by law.

19. Contact

For legal or support inquiries, contact admin@redstone-studios.de.